Cancellation & Refund Policy

1. Donation Refunds

Sou Mitra Sonu Foundation takes the utmost care to process donations as per the instructions given by our donors, online and offline. However, in case of an unlikely event of an erroneous donation or if the donor would like to cancel his donation, the Foundation will respond to the donor within 7 working days of receiving a valid request for refund from the donor.

2. Conditions for Refund

Refunds will be considered only if:

• The donation was made due to a technical error (e.g., double deduction).
• The donor made a mistake in entering the amount.

The timely application for the refund is essential. The request for refund must be made within 2 days of making the donation.

3. Process for Refund

To request a refund, please send an email to abhishek.mishra4004@gmail.com with the following details:

• Date of donation
• Donation amount
• Transaction ID / Receipt Number
• Reason for refund

Depending on the type of transaction, the refunded amount may verify 5-15 working days to reflect in your account.

4. Cancellation Policy

For recurring donations or subscriptions (if applicable), you may cancel at any time by contacting us. Future deductions will be stopped immediately upon processing your cancellation request.